Terms of Service
Last updated: April 8, 2026
We are Sales Introverts, LLC (“Company,” “we,” “us,” or “our”), a company registered in Illinois, United States at 4913 Oakwood Avenue, Downers Grove, IL 60515-3452.
We operate the website salesintroverts.com, the coaching application at coaching.salesintroverts.com, and any other related products and services that refer or link to these Legal Terms (collectively, the “Services”).
You can contact us by phone at (801) 791-0447, by email at kyle@salesintroverts.com, or by mail at 4913 Oakwood Avenue, Downers Grove, IL 60515-3452, United States.
These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Sales Introverts, LLC concerning your access to and use of the Services. By accessing or using the Services, you agree that you have read, understood, and agreed to be bound by these Legal Terms. If you do not agree to all of these Legal Terms, you are expressly prohibited from using the Services and must discontinue use immediately.
Supplemental terms, conditions, or documents that may be posted on the Services from time to time are hereby expressly incorporated into these Legal Terms by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time. We will update the “Last updated” date when changes are made. Your continued use of the Services after updated Legal Terms are posted means that you accept the changes, to the extent permitted by law.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print or save a copy of these Legal Terms for your records.
TABLE OF CONTENTS
Our Services
Intellectual Property Rights
User Representations
User Registration
Purchases and Payment
Subscriptions
Third-Party Services and Platforms
Artificial Intelligence Features
Prohibited Activities
User Generated Contributions
License to Public Contributions and Feedback
Services Management
Privacy Policy
Term and Termination
Modifications and Interruptions
Governing Law
Dispute Resolution
Corrections
Disclaimer
Limitations of Liability
Indemnification
User Data
Electronic Communications, Transactions, and Signatures
California Users and Residents
Miscellaneous
Contact Us
1. OUR SERVICES
The information provided through the Services is for general informational and educational purposes only. The Services are intended to support sales training, coaching, preparation, and related activities. The Services are not legal, financial, tax, accounting, employment, medical, or other professional advice.
The Services are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent those laws are applicable.
The Services are not tailored to comply with industry-specific regulations such as HIPAA, FISMA, or GLBA. You may not use the Services in a manner that would require us to comply with any such laws unless we expressly agree otherwise in writing.
2. INTELLECTUAL PROPERTY RIGHTS
Our Intellectual Property
We are the owner or the licensee of all intellectual property rights in and to the Services, including all source code, databases, functionality, software, designs, text, audio, video, graphics, images, and other content made available by us through the Services (collectively, the “Content”), as well as the trademarks, service marks, logos, and brand elements contained therein (the “Marks”).
The Content and Marks are protected by copyright, trademark, and other intellectual property laws and treaties in the United States and throughout the world.
Except as expressly stated in these Legal Terms, no part of the Services, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written consent.
Limited License to You
Subject to your compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use or your internal business use.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Customer Content
“Customer Content” means any data, prompts, text, files, documents, comments, images, recordings, transcripts, audio, video, submissions, inputs, outputs you choose to save, and other materials that you upload, submit, transmit, store, or otherwise make available through the Services, excluding Feedback and Public Contributions.
As between you and us, you retain all right, title, and interest in and to your Customer Content, subject to the rights you grant to us in these Legal Terms.
You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, transmit, process, display internally, format, modify as necessary for technical compatibility, analyze, and otherwise use Customer Content solely to provide, operate, maintain, support, secure, improve, and develop the Services, to comply with applicable law, and to enforce these Legal Terms.
Except where the Services expressly permit content to be visible to others, Customer Content is private as between you and us. However, you acknowledge that Customer Content may be processed by our service providers and third-party platforms that help us operate the Services.
We do not claim ownership of your Customer Content.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that:
all registration information you submit is true, accurate, current, and complete;
you will maintain the accuracy of such information and promptly update it as necessary;
you have the legal capacity and agree to comply with these Legal Terms;
you are not under the age of 18;
you will not access the Services through automated or non-human means for scraping, data extraction, unauthorized access, or other prohibited purposes, except for the AI-powered features built into the Services;
you will not use the Services for any illegal or unauthorized purpose; and
your use of the Services will not violate any applicable law or regulation.
You further represent and warrant that you may upload or submit Customer Content to the Services only if you have all rights, licenses, permissions, consents, and legal authority necessary to do so and to permit us and our service providers to process that Customer Content as contemplated by these Legal Terms and our Privacy Policy.
Without limiting the foregoing, you represent and warrant that:
your upload, submission, storage, processing, and use of Customer Content through the Services does not violate any contract, confidentiality obligation, privacy right, publicity right, intellectual property right, employment policy, or applicable law;
if Customer Content includes recordings, call transcripts, meeting transcripts, communications, or personal information relating to another person, you have provided any required notices and obtained any required consents under applicable law;
you will not upload or submit any content that you do not have the legal right to disclose; and
you will not upload or submit payment card information, bank account numbers, Social Security numbers, government identification numbers, health information subject to HIPAA, data subject to GLBA, children’s personal information, or other highly sensitive information unless we expressly permit it in writing.
If you provide any information that is untrue, inaccurate, not current, or incomplete, or if we reasonably believe you have breached these Legal Terms, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.
4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all activity that occurs under your account. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that it is inappropriate, obscene, or otherwise objectionable.
Your subscription is for individual use only. You may not share your login credentials with others or allow multiple individuals to access the Services using your account. If we detect account sharing or misuse, we may suspend or terminate your account.
5. PURCHASES AND PAYMENT
All purchases and payments for the Services are processed through SamCart or another third-party payment processor that we may use from time to time. By making a purchase, you agree to the applicable payment processor’s terms and privacy policy. We do not directly collect, store, or process your full payment card information.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Services. Sales tax will be added to the price of purchases as required by applicable law. All payments shall be in U.S. dollars unless otherwise stated.
We reserve the right to refuse any order placed through the Services and to limit or cancel quantities purchased per person, per household, per account, or per order.
6. SUBSCRIPTIONS
Automatic Renewal
Your subscription will continue and automatically renew at the recurring interval selected at checkout unless and until you cancel. By purchasing a subscription, you authorize us and our payment processor to charge your selected payment method on a recurring basis for all applicable subscription fees, taxes, and other charges at the price and frequency disclosed to you at checkout and in your order confirmation, until you cancel.
Promotional and Introductory Offers
We may offer promotional, introductory, discounted, or trial pricing, including offers such as $1 then $29/month or $1 then $297/year. If you enroll in such an offer, you authorize us to charge the recurring subscription fee disclosed at checkout after the promotional period ends unless you cancel before renewal. Promotional pricing applies only for the period expressly stated in the offer and then converts to the recurring price disclosed at checkout unless canceled.
Acknowledgment and Notices
We will provide any subscription acknowledgments, renewal notices, fee change notices, and cancellation information required by applicable law.
Cancellation
You may cancel your subscription at any time through your account settings, if available, or by using any other cancellation method we make available to you, including the methods described in your purchase confirmation or on our website. If you cancel, your cancellation will take effect at the end of the current paid billing period unless otherwise required by law, and you will continue to have access to the Services through the end of that period.
No Refunds
Except as required by law or expressly stated by us in writing, all subscription fees are non-refundable and non-prorated once charged. Canceling a subscription stops future renewals only and does not entitle you to a refund for the current billing period.
Failed Payments
If your payment method is declined, expires, cannot be charged, or is otherwise unsuccessful, we may retry the charge, update payment information where permitted, suspend or terminate your access to the Services, and recover amounts you owe using any lawful method.
Chargebacks
If you dispute a charge or initiate a chargeback without a valid basis, we may suspend or terminate your access to the Services and take steps to recover amounts due to us, to the extent permitted by law.
Fee Changes
We may change our subscription fees from time to time. If we do so, we will provide notice as required by applicable law before the new fee takes effect.
Taxes
You are responsible for any sales, use, value-added, or similar taxes, duties, or levies associated with your purchase, other than taxes based on our net income.
7. THIRD-PARTY SERVICES AND PLATFORMS
The Services may integrate with and rely upon third-party platforms, software, infrastructure providers, payment processors, analytics providers, hosting providers, and content delivery providers.
Training Content Platform
Our training content may be hosted and delivered through Kajabi or other third-party learning platforms. When you access such content, you may be directed to a third-party platform and may need to create or use a separate account. Your use of any such platform is subject to that platform’s own terms and privacy policy.
Payment Processing
Payments are processed through third-party payment processors such as SamCart. Your payment information is handled directly by those providers and is subject to their terms and privacy policies.
Third-Party Websites and Content
The Services may contain links to third-party websites and content. We do not control, monitor, or endorse third-party websites or content and are not responsible for their accuracy, legality, availability, or policies. Your use of third-party websites and content is at your own risk.
8. ARTIFICIAL INTELLIGENCE FEATURES
AI Features
The Services may include features powered by artificial intelligence, machine learning, large language models, and related technologies (“AI Features”). AI Features may generate content, suggestions, summaries, coaching recommendations, responses, and other outputs based on your prompts, Customer Content, and other inputs.
Third-Party AI Providers
We may use third-party providers to operate AI Features, including providers such as OpenAI, Anthropic, Google Cloud AI, Delphi, and other vendors we may use from time to time. By using AI Features, you authorize us to transmit, process, and use your inputs and related Customer Content with such providers as necessary to provide the AI Features.
Your Responsibility for Inputs and Outputs
You are solely responsible for your use of AI Features, including the content you input and the decisions you make based on any output. You must review and validate AI-generated output before relying on it in any business, professional, legal, financial, hiring, employment, or customer-facing context.
No Professional Advice; No Guarantee of Accuracy
AI-generated output is provided for informational and educational purposes only. AI-generated output may be inaccurate, incomplete, misleading, offensive, biased, or outdated and does not constitute legal, financial, tax, accounting, employment, medical, or other professional advice.
Output Similarity and Non-Uniqueness
Due to the nature of AI systems, outputs generated for you may be similar or identical to outputs generated for other users. We do not guarantee that any AI-generated output will be unique.
9. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:
systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, directory, dataset, or prompt library without our written permission;
trick, defraud, or mislead us or other users, including any attempt to learn sensitive account information such as passwords;
circumvent, disable, or otherwise interfere with security-related features of the Services;
use the Services in a manner inconsistent with any applicable laws or regulations;
upload or transmit viruses, malware, Trojan horses, or other harmful material;
engage in any automated use of the system for scraping, data mining, unauthorized access, or other prohibited activity, except through features expressly made available by us;
delete the copyright or other proprietary rights notice from any Content;
attempt to impersonate another user or person;
interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services;
attempt to bypass any measures designed to prevent or restrict access to the Services or any portion of the Services;
decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive source code, prompts, instructions, models, data structures, ranking logic, or other proprietary methods used in the Services, except as permitted by applicable law;
use the Services, any Content, or any output generated by the Services to create, train, benchmark, improve, validate, or commercialize any competing product, service, model, dataset, agent, workflow, or prompt library;
systematically extract, scrape, collect, store, reproduce, republish, or redistribute outputs, lessons, prompts, responses, templates, or other materials from the Services at scale;
use the Services for model evaluation, competitive analysis, reverse engineering, or attempts to discover underlying prompts, instructions, data structures, or other proprietary methods used in the Services;
make any unauthorized use of the Services, including collecting usernames or email addresses for sending unsolicited communications;
use the Services as part of any effort to compete with us or otherwise use the Services, Content, or outputs for any revenue-generating endeavor not expressly authorized by us;
resell access to the Services, sell or transfer your account, or permit multiple individuals to use a single-user subscription; or
use the Services to advertise or offer to sell goods or services unless expressly permitted by us.
10. USER GENERATED CONTRIBUTIONS
The Services may permit you to submit, post, or make available comments, reviews, or other content that is intentionally visible to other users or third parties, such as comments on trainings hosted through third-party platforms (“Public Contributions”).
Public Contributions may be viewable by other users and by third-party platforms. You understand that Public Contributions are not private and should not include confidential or sensitive information.
When you create or make available any Public Contributions, you represent and warrant that:
you own or control all rights necessary to submit the Public Contributions;
the Public Contributions do not infringe any third party’s intellectual property, privacy, publicity, confidentiality, or other rights;
the Public Contributions are not false, misleading, unlawful, defamatory, obscene, threatening, harassing, hateful, discriminatory, or otherwise objectionable;
the Public Contributions do not include any highly sensitive, regulated, or protected information that you do not have the legal right to disclose; and
the Public Contributions comply with these Legal Terms and all applicable laws and regulations.
Any use of the Services in violation of the foregoing may result in suspension or termination of your rights to use the Services.
11. LICENSE TO PUBLIC CONTRIBUTIONS AND FEEDBACK
If you make any Public Contributions available through the Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, host, store, reproduce, display, perform, distribute, publish, modify for formatting and display, and otherwise use such Public Contributions in connection with operating, marketing, promoting, improving, and providing the Services.
We do not claim ownership of your Public Contributions. You remain solely responsible for your Public Contributions and for any consequences of posting them.
If you provide us with any suggestion, idea, enhancement request, recommendation, correction, or other feedback regarding the Services (“Feedback”), you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, modify, distribute, commercialize, and otherwise exploit that Feedback for any lawful purpose without notice, attribution, or compensation to you.
12. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to:
monitor the Services for violations of these Legal Terms;
take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms;
refuse, restrict access to, limit the availability of, or disable any Customer Content or Public Contributions if we believe doing so is necessary to protect the Services, our rights, other users, or third parties;
remove from the Services or otherwise disable files and content that are excessive in size or burdensome to our systems; and
otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
13. PRIVACY POLICY
We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms by reference.
You acknowledge that we may use third-party hosting, analytics, payment, learning management, AI, customer support, and infrastructure providers to operate the Services, and that your information may be processed by those providers in accordance with our Privacy Policy and their applicable terms.
Except where the Services expressly permit sharing or public posting, we treat Customer Content as private as between you and us. However, you acknowledge that no internet-based service can be guaranteed to be completely secure, and we do not guarantee that unauthorized third parties will never be able to defeat our security measures or those of our service providers.
The Services are hosted in the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States.
14. TERM AND TERMINATION
These Legal Terms remain in full force and effect while you use the Services.
Without limiting any other provision of these Legal Terms, we reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services to any person for any reason or for no reason, including for breach of any representation, warranty, covenant, or applicable law or regulation.
We may suspend or terminate your account, delete content, or restrict access to the Services at any time, in our sole discretion, subject to applicable law.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.
15. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason in our sole discretion without notice.
We do not guarantee that the Services will be available at all times. We may experience hardware, software, maintenance, or other issues that result in interruptions, delays, or errors. We may revise, update, suspend, discontinue, or otherwise modify the Services at any time without notice, subject to applicable law.
You agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.
16. GOVERNING LAW
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles.
17. DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms or the Services (each, a “Dispute”), the parties agree to first attempt to negotiate any Dispute informally for at least ninety (90) days before initiating arbitration. Informal negotiations begin upon written notice from one party to the other.
Binding Arbitration
If the parties are unable to resolve a Dispute through informal negotiations, the Dispute, except as otherwise provided below, will be finally and exclusively resolved by binding arbitration.
The arbitration shall be conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA Consumer Rules. Your arbitration fees and your share of arbitrator compensation shall be governed by the applicable AAA rules. The arbitration may be conducted in person, by phone, online, or through submission of documents. The arbitrator will issue a written decision.
Except where otherwise required by applicable law or AAA rules, the arbitration will take place in DuPage County, Illinois.
If for any reason a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state or federal courts located in DuPage County, Illinois, and the parties consent to the jurisdiction of those courts.
To the fullest extent permitted by law, any Dispute must be brought within one (1) year after the cause of action arose.
Restrictions
To the fullest extent permitted by law, any arbitration shall be conducted only on an individual basis. No Dispute may be arbitrated on a class, collective, consolidated, or representative basis.
Exceptions
The following Disputes are not subject to arbitration: (1) Disputes seeking to enforce or protect intellectual property rights; (2) Disputes related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (3) claims for injunctive relief.
If any part of this Dispute Resolution section is found unenforceable, the remaining portions shall remain in effect to the fullest extent permitted by law.
18. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
19. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
THE SERVICES ARE EDUCATIONAL AND INFORMATIONAL IN NATURE. SALES INTROVERTS DOES NOT GUARANTEE ANY SPECIFIC RESULT FROM YOUR USE OF THE SERVICES, INCLUDING ANY GUARANTEE OF SALES PERFORMANCE, QUOTA ATTAINMENT, PIPELINE GENERATION, MEETINGS BOOKED, CONVERSION RATES, INTERVIEWS, JOB OFFERS, PROMOTIONS, COMPENSATION INCREASES, CUSTOMER OUTCOMES, BUSINESS GROWTH, OR REVENUE RESULTS. INDIVIDUAL RESULTS DEPEND ON MANY FACTORS OUTSIDE OUR CONTROL.
THE SERVICES AND ANY AI FEATURES DO NOT CONSTITUTE LEGAL, FINANCIAL, TAX, ACCOUNTING, EMPLOYMENT, MEDICAL, OR OTHER PROFESSIONAL ADVICE. ANY DECISIONS YOU MAKE BASED ON THE SERVICES OR AI-GENERATED OUTPUT ARE YOUR SOLE RESPONSIBILITY.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, COMPLETENESS, RELIABILITY, OR USEFULNESS OF THE SERVICES, ANY AI-GENERATED OUTPUT, OR ANY THIRD-PARTY CONTENT OR THIRD-PARTY PLATFORMS.
20. LIMITATIONS OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE LEGAL TERMS WILL NOT EXCEED THE AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
21. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Sales Introverts, LLC and its affiliates, officers, employees, contractors, agents, licensors, and service providers from and against any and all claims, demands, actions, proceedings, liabilities, damages, judgments, settlements, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:
your use of the Services;
your breach of these Legal Terms;
your violation of any law or the rights of any third party;
Customer Content or Public Contributions that you upload, submit, post, process, or otherwise make available through the Services;
your alleged failure to obtain required rights, permissions, notices, or consents for recordings, transcripts, personal information, or other third-party data; or
your breach of any confidentiality, privacy, intellectual property, employment, or contractual obligation in connection with your use of the Services.
We reserve the right, at your expense and to the extent permitted by law, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such matter.
22. USER DATA
We may maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services.
Although we may perform routine backups, you are solely responsible for all Customer Content and data that you transmit or that relates to any activity you have undertaken using the Services. We have no liability for any loss or corruption of such Customer Content or data, and you waive any right of action against us arising from any such loss or corruption, to the fullest extent permitted by law.
23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or through the Services.
You hereby waive any rights or requirements under any laws in any jurisdiction that require an original signature or delivery or retention of non-electronic records, to the extent permitted by law.
24. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
25. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us regarding the Services.
Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.
We may assign any or all of our rights and obligations under these Legal Terms at any time.
If any provision of these Legal Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
These Legal Terms do not create any joint venture, partnership, employment, or agency relationship between you and us.
You agree that these Legal Terms will not be construed against us by virtue of having drafted them.
26. CONTACT US
To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Sales Introverts, LLC
4913 Oakwood Avenue
Downers Grove, IL 60515-3452
United States
Phone: (801) 791-0447
Email: kyle@salesintroverts.com
PRIVACY POLICY
Last updated: April 8, 2026
This Privacy Policy explains how Sales Introverts, LLC (“Sales Introverts,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you use our website, coaching application, training content, and related services (collectively, the “Services”).
This Privacy Policy applies when you:
Visit our website at https://salesintroverts.com
Use our coaching application at https://coaching.salesintroverts.com
Access our training content through third-party platforms such as Kajabi
Communicate with us, sign up for our offers, or otherwise interact with the Services
If you do not agree with this Privacy Policy, please do not use the Services.
If you have questions about this Privacy Policy or our privacy practices, you can contact us at kyle@salesintroverts.com.
TABLE OF CONTENTS
What Information We Collect
How We Use Personal Information
Legal Bases for Processing
When We Disclose Personal Information
Cookies and Analytics
Artificial Intelligence Features
International Data Transfers
How Long We Keep Information
How We Protect Information
Children
Your Privacy Rights
United States Privacy Disclosures
Other Regional Privacy Disclosures
Changes to This Privacy Policy
Contact Us
1. WHAT INFORMATION WE COLLECT
We collect personal information from several sources, including directly from you, automatically when you use the Services, and from service providers involved in operating the Services.
Information You Provide to Us
We collect personal information you choose to provide to us, including:
Name
Email address
Username
Password or authentication credentials
Job title and company information
Billing and purchase-related information
Customer support communications
Sales scenarios, coaching prompts, questions, notes, and other content you submit through the Services
Comments or other content you choose to post on training platforms or other public-facing areas connected to the Services
The personal information we collect depends on how you interact with the Services and the choices you make.
User-Submitted Content
The Services may allow you to submit freeform text and other content. This may include prompts, notes, documents, transcripts, and other materials you choose to provide.
Because user inputs are controlled by users, you should not submit Social Security numbers, payment card data, bank account numbers, government identification numbers, health or medical information, children’s personal information, or other highly sensitive information unless we expressly request it or the Services are specifically designed for that use.
Sensitive Information
We do not intentionally request or require sensitive personal information to use the Services. However, because the Services allow user-submitted content, we may process sensitive personal information if a user chooses to submit it.
Payment Information
Payments are processed by third-party payment providers such as SamCart. We do not directly store your full payment card number or other full financial account credentials.
Information Collected Automatically
When you use the Services, we and our service providers may automatically collect certain information, including:
IP address
Browser type and version
Device type and operating system
Referring URLs
Pages viewed
Dates and times of access
Feature usage
Crash or error information
General location inferred from IP address or device information
Other log, usage, and diagnostic data
We collect this information to operate the Services, maintain security, understand usage, troubleshoot problems, and improve performance.
Approximate Location Information
We may infer general location information, such as city, state, country, or approximate region, from your IP address or device information for security, analytics, and service administration. We do not intentionally collect precise geolocation from your device unless we specifically ask for permission and you grant it.
2. HOW WE USE PERSONAL INFORMATION
We use personal information for the following purposes:
To create, authenticate, and manage user accounts
To provide, operate, maintain, and improve the Services
To deliver coaching, training, AI-assisted features, and related functionality
To process transactions, subscriptions, renewals, and payments
To send transactional or administrative communications, including account notices, confirmations, service updates, and policy changes
To respond to questions, requests, and support inquiries
To deliver training content through third-party platforms
To analyze how users interact with the Services and improve performance, usability, and product quality
To protect the Services, detect fraud, prevent abuse, and enforce our terms and policies
To comply with legal obligations and resolve disputes
To send marketing communications, where permitted by law and consistent with your preferences
We may also use personal information for other purposes disclosed to you at the time of collection or with your consent.
3. LEGAL BASES FOR PROCESSING
If you are located in a jurisdiction that requires a legal basis for processing personal information, including the EEA, UK, or Switzerland, we rely on one or more of the following legal bases:
Performance of a contract – to provide the Services, manage subscriptions, and fulfill our obligations to you
Legitimate interests – to operate, secure, improve, and market the Services, provided those interests are not overridden by your rights
Consent – where we specifically ask for your consent, such as for certain marketing or cookie uses where required
Legal obligation – to comply with applicable laws, regulations, or legal process
Protection of rights – where necessary to establish, exercise, or defend legal claims
If we rely on consent, you may withdraw it at any time, but this will not affect processing that occurred before withdrawal.
4. WHEN WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients:
We use third-party hosting, analytics, payment, learning management, AI, customer support, and infrastructure providers to operate the Services, and your information may be processed by those providers in accordance with this Privacy Policy and their applicable terms.
Service Providers
We use third-party service providers to help operate the Services. Depending on the function involved, these may include providers for:
Database hosting and backend infrastructure
Application hosting and deployment
Payment processing and subscription management
Learning management and training content delivery
Transactional email delivery
Analytics and performance monitoring
Artificial intelligence and machine learning services
Customer support and communications
Examples of providers we may use include:
Supabase
Vercel
SamCart
Kajabi
Resend
OpenAI
Anthropic
Google Cloud AI
Delphi
These providers may process personal information on our behalf as needed to support the Services.
Business Partner
We may disclose personal information to a business partner involved in operating, supporting, delivering, or improving the Services. The categories of information disclosed may include identifiers such as name and email address, account information, transaction-related information, and information you submit through the Services to the extent reasonably necessary for the partner’s role.
Public or Shared Content
If you choose to post comments, reviews, or other content in areas that are visible to others, including comments on training platforms, that information may be visible to other users or third parties. Please do not post confidential or sensitive information in public or shared areas.
Business Transfers
We may disclose personal information in connection with a merger, acquisition, financing, sale of assets, bankruptcy, or similar corporate transaction.
Legal Compliance and Protection
We may disclose personal information when reasonably necessary to:
Comply with applicable law, regulation, legal process, or government request
Enforce our terms, agreements, or policies
Detect, prevent, or address fraud, security, or technical issues
Protect the rights, property, or safety of Sales Introverts, our users, or others
5. COOKIES AND ANALYTICS
We use cookies and similar technologies for essential site functionality, security, performance, and analytics.
For example, we may use analytics providers such as Google Analytics to understand how visitors use the Services and to improve performance and user experience.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
You may be able to control cookies through your browser settings. Please note that disabling certain cookies may affect how the Services function.
We do not currently describe the Services as using cookies or similar technologies for cross-context behavioral advertising unless and until that practice is specifically disclosed in this Privacy Policy.
6. ARTIFICIAL INTELLIGENCE FEATURES
The Services may include features powered by artificial intelligence, machine learning, large language models, and similar technologies (“AI Features”).
Information Processed Through AI Features
Inputs to AI Features may include:
Prompts
Questions
Notes
Documents
Transcripts
Company information
Job titles
Sales scenarios
Other content you choose to submit
These inputs, along with related outputs, may be processed by our AI service providers to provide the requested AI functionality.
AI Service Providers
We may use third-party providers such as:
OpenAI
Anthropic
Google Cloud AI
Delphi
to power AI Features within the Services.
User Responsibility
Because AI Features are user-driven, you should not submit highly sensitive, regulated, or confidential information unless you have the legal right to do so and the Services are intended for that use.
AI Training
We do not use customer content submitted through the Services to train public, general-purpose foundation models for third parties.
7. INTERNATIONAL DATA TRANSFERS
The Services are operated from the United States, and your personal information may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate.
If you use the Services from outside the United States, you understand that your personal information may be transferred to countries that may not provide the same level of data protection as your home jurisdiction.
Where required by applicable law, we rely on recognized transfer mechanisms or other lawful safeguards for international transfers of personal information. You may contact us for more information about the safeguards that apply to transfers of your personal information.
8. HOW LONG WE KEEP INFORMATION
We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, process transactions, deliver training content and AI Features, respond to support requests, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, enforce our agreements, prevent fraud, and protect the Services.
Retention periods vary by category of information. In general:
Account information and associated usage data are typically retained while your account remains active and until deletion is requested
Transaction and billing records may be retained longer as needed for tax, accounting, legal, and fraud-prevention purposes
Backup copies may persist for a limited period before deletion
Public comments or other content you choose to post may remain visible unless removed
When we no longer need personal information, we will delete it, anonymize it, or securely isolate it until deletion is possible.
9. HOW WE PROTECT INFORMATION
We use reasonable technical, administrative, and organizational measures designed to protect personal information.
However, no method of transmission over the Internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.
You should use the Services only in secure environments and take reasonable steps to protect your account credentials.
10. CHILDREN
The Services are not intended for anyone under 18 years of age.
We do not knowingly collect, solicit, or market to anyone under 18. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete that information.
If you believe a person under 18 has provided us personal information, please contact us at kyle@salesintroverts.com.
11. YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:
Access personal information we hold about you
Request correction of inaccurate personal information
Request deletion of personal information
Request a copy of personal information you provided to us
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Appeal a decision we make about a privacy request, where required by law
These rights are not absolute and may be limited by applicable law.
Marketing Opt-Out
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email or by contacting us at kyle@salesintroverts.com.
We may still send you transactional or service-related communications, such as account notices, billing notices, and policy updates.
Account Changes and Deletion
You may request access, correction, or deletion of your personal information by contacting us at kyle@salesintroverts.com.
We may need to verify your identity before acting on your request.
12. UNITED STATES PRIVACY DISCLOSURES
Residents of certain U.S. states may have privacy rights under applicable law, including rights to access, correct, delete, obtain a copy of personal information, and opt out of certain types of processing.
Categories of Personal Information We Collect
Depending on how you use the Services, we may collect the following categories of personal information:
Identifiers – such as name, email address, account name, IP address, and online identifiers
Customer records information – such as billing information and transaction-related information
Commercial information – such as subscription history, purchase history, and payment-related records
Internet or network activity information – such as usage logs, analytics data, browsing activity on the Services, and device/browser information
Approximate geolocation information – such as general location derived from IP address or device information
Professional or employment-related information – such as job title, company name, and business-related context you choose to provide
Audio, electronic, or similar information – such as comments, transcripts, documents, prompts, and other content you submit through the Services
Inferences – such as general insights derived from usage patterns or submitted content to improve coaching, recommendations, or service performance
Sensitive personal information – only to the extent users choose to submit it or where it is inherent in account credentials or similar account security data
Purposes for Collection and Use
We collect and use these categories of personal information for the purposes described in Section 2 of this Privacy Policy.
Disclosure of Personal Information
We disclose personal information to service providers, business partners involved in operating the Services, and other recipients described in Section 4 of this Privacy Policy.
We do not sell personal information for money.
We do not currently describe the Services as sharing personal information for cross-context behavioral advertising unless and until that practice is specifically disclosed in this Privacy Policy.
Retention
We retain personal information for the time periods or according to the criteria described in Section 8 of this Privacy Policy.
Exercising Your Rights
To exercise any privacy rights available to you under applicable U.S. law, please contact us at kyle@salesintroverts.com.
We may need to verify your identity before completing your request. Where permitted by law, you may use an authorized agent to make a request on your behalf.
If we deny your request, you may have the right to appeal depending on your state of residence and applicable law.
13. OTHER REGIONAL PRIVACY DISCLOSURES
If you are located outside the United States, including in the EEA, UK, Switzerland, Canada, Australia, New Zealand, South Africa, or other regions with applicable privacy laws, you may have rights under those laws.
Those rights may include the right to access, correct, delete, restrict, object to, or request portability of your personal information, subject to applicable law.
If you believe we have processed your personal information unlawfully, you may have the right to complain to the relevant supervisory authority or regulator in your jurisdiction.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
When we do, we will revise the “Last updated” date at the top of this Privacy Policy. If we make material changes, we may also provide additional notice, such as by posting a notice on the Services or by contacting you directly where required.
Your continued use of the Services after the effective date of the updated Privacy Policy means the updated Privacy Policy applies to your use of the Services, to the extent permitted by law.
15. CONTACT US
If you have questions, comments, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:
Sales Introverts, LLC
4913 Oakwood Avenue
Downers Grove, IL 60515-3452
United States
Email: kyle@salesintroverts.com
Phone: (801) 791-0447